We have a shop premises you can visit at 122 West Street, BS33LT.
If you need to contact us, please call our shop number and a member of staff will assist you. If you cannot get through to us, feel free to leave a text and we will reply as quick as possible.
Covid Policy: 2 in at a time. Please use hand sanitiser provided
You do not need an appointment for harness fittings, however, we advise bringing your dog in on Mondays, Wednesdays, Fridays and Saturdays when we have extra workforce. No later than 4pm as staff need time to fit harnesses and prepare to leave by 5pm. If your dog is nervous of other dogs or people please leave them in the car outside before bringing them in store- we will wait until there is enough space in the shop for them to walk through to the back room.
MONDAY: Normal hours 10-5
We practise what we preach and only stock items and foods that we would happily give to our own pets.
Raw food brands: Wolf tucker, Natural Instinct, Nutriment, Paleo Ridge, True Instinct, Natures Menu.
Dry food brands: Akela, Simpsons, Eden, Barking Heads, Millies Wolfheart, Aatu,
Wet food brands: Barking heads, Natures Menu, Akela, Eden, Forthglade, Natures Menu, Butchers
Harness Brands: Perfect fit, TTouch, Haqihana, Max n Molly, Hurtta, Ruffwear, Lupine,
In Store Returns Policy: No refunds, exchange/credit only. Items must be as-new, with all tags attached.
Online Shop Returns Policy: Items are sent by recorded mail. Please view the Terms & Conditions list at the bottom of this page. Email or phone in to book in your return. You must cover return postage costs and adequately package items for transport. Items must be as-new with original tags attached. Refunds processed minus postage costs.
PLEASE NOTE: Due to trying to reduce our impact on the planet we use recycled/reused packaging to send out online orders. It may not look fancy, but the main thing is your goods will be protected from damage!
We aim to ship orders within 3 working days. Please bear in mind we are a small store with a small workforce, so delays may be caused by staff sickness or long post office queues we are unable to spend time in that day.