We have a shop premises you can visit at 122 West Street, BS33LT.
If you need to contact us, please call our shop number and a member of staff will assist you. If you cannot get through to us, feel free to leave a text or email and we will reply as quick as possible. Please do not leave a voicemail.
Covid Policy: 2 in at a time. Please use hand sanitiser provided
If your dog is nervous of other dogs and/or people please consider whether bringing them instore is best for your dog and those around them. We can recommend and fit harnesses from pictures and you can exchange if not right.
FAULTY HARNESS OR LEAD? Please read this post and check it has definitely not been chewed.
PLEASE NOTE: Due to trying to reduce our impact on the planet we use recycled/reused packaging to send out online orders. It may not look fancy, but the main thing is your goods will be protected from damage!
We aim to ship orders within 3 working days. Please bear in mind we are a small store with a small workforce, so delays may be caused by staff sickness or long post office queues we are unable to spend time in that day.
Online Shop Returns Policy: To return unsuitable items you must cover return postage costs and adequately package items for transport. Items must be as-new with original tags attached. Refunds processed minus postage costs. If you have a faulty or incorrect item, drop us an email or call and we’ll get it sorted for you.
MONDAY: Normal hours 10-5
TUESDAY: Normal hours 10-5
WEDNESDAY: Normal hours 10-5
THURSDAY: Normal hours 10-5
FRIDAY: Normal hours 10-5
SATURDAY: Normal hours 10-5
We practise what we preach and only stock items and foods that we would happily give to our own pets.
Raw food brands: Wolf tucker, Natural Instinct, Nutriment, Paleo Ridge, True Instinct, Natures Menu, Wilsons.
Dry food brands: Akela, Simpsons, Eden, Barking Heads, Millies Wolfheart, Aatu, Rocketo
Wet food brands: Barking heads, Natures Menu, Akela, Eden, Forthglade, Natures Menu, Edgar & Cooper, AAtu
Harness Brands: TTouch, Haqihana, Max n Molly, Hurtta, Ruffwear, Lupine,
In Store Returns Policy: No refunds, exchange/credit only. Items must be as-new, with all tags attached. Food items non returnable or refundable. A £5-10 non-refundable deposit is charged for specially requested items.