The Mutty Professor Shop


**Please do not text us, unless you are hard of hearing or unable to get through**. Texts take more time to respond to and facebook messages are also coming last in line.

As of 15th June 2020 we are offering a 2 in at a time policy where you can browse what you need. Please use hand sanitiser provided

– Orders for collection or delivery please call. Please make sure you know exactly what you need so the call is as smooth and quick as possible.
– You can come and knock on the door and order over the threshold if you wish to collect, we are able to run card payments in store. Just please ensure you know what you would like to minimise waiting time and stand to the side of the main pavement to free up space for people walking past.
– We encourage you to pay by card when possible.

You do not need an appointment for harness fittings, however, we advise bringing your dog at more quiet times- and not right before closing time when staff need to get home. If your dog is nervous of other dogs or people please leave them in the car outside before bringing them in store- we will wait until there is enough space in the shop for them to walk through to the back room.

Current hours June 2020 onwards
MONDAY:  Normal hours 10-5
TUESDAY: Normal hours 10-5
WEDNESDAY: Normal hours 10-5
THURSDAY: Normal hours 10-5
FRIDAY: Normal hours 10-5
SATURDAY: Normal hours 10-5
SUNDAY: Closed

We have a shop premises you can visit at 122 West Street, BS33LT.

We practise what we preach and only stock items and foods that we would happily give to our own pets.
This includes quality biologically appropriate food, chews and treats, of which we stock a large range of raw (frozen), dry and wet food for dogs and cats. All of our dog toys are considered safe for use and we only stock non-toxic plastics. We strongly endorse positive reinforcement training and stock a large range of products that will help you positively reinforce your pooch!

We excel in giving top notch nutrition advise, and are renowned for our in-store harness fittings for dogs. At Mutty we try to remain as paperless as possible and are focused on reducing our impact on the environment . Not only do we have a huge selection of plastic free pick n mix dog treats and chews, we  send out all our orders in upcycled packaging – saving the planet one jiffy bag at a time!

In Store Returns Policy: No refunds, exchange only. Items must be as-new, with all tags attached.

Online Shop Returns Policy: Items are sent by recorded mail. Please view the Terms & Conditions list at the bottom of this page. Email or phone in to book in your return. You must cover return postage costs and adequately package items for transport. Items must be as-new with original tags attached.

PLEASE NOTE: Due to trying to reduce our impact on the planet we use recycled/reused packaging to send out online orders. It may not look fancy, but the main thing is your goods will be protected from damage!
We aim to ship orders within 3 working days. Please bear in mind we are a small store with a small workforce, so delays may be caused by staff sickness or long post office queues we are unable to commit to that day.