**Please do not text us**. Texts take more time to respond to and facebook messages are also coming last in line. Please call or email instead orders instead.
As of 17th April 2020 we are offering a 1 in 1 out policy where you can browse what you need. Please do not touch what you do not intend to buy and ask staff to open freezers (raw food) and do pick n mix for you to reduce surface contact
– Cash is not currently being accepted with the exception of OAPs or those whose circumstance makes card transactions not possible.
MONDAY: Normal hours 10-4
We have a shop premises you can visit at 122 West Street, BS33LT.
We practise what we preach and strictly stock items and foods that we are happy to use on our own pets.
This includes quality biologically appropriate food, chews and treats, of which we stock a large range of raw (frozen), dry and wet food for dogs and cats. All of our dog toys are considered safe for use and we only stock non-toxic plastics.
We strongly endorse positive reinforcement training and stock a large range of products that will help you positively reinforce your pooch!
We excel in giving top notch nutrition advise, and are renowned for our in-store harness fittings for dogs. If your dog is nervous of other dogs or people, call ahead and book in a time where we can do a fitting out the back or even shut the shop briefly.
At Mutty we try to remain as paperless as possible. We send all our vouchers and coupons via email. We also send out all our orders in upcycled packaging – saving the planet one jiffy bag at a time!
In Store Returns Policy: No refunds, exchange only. Items must be as-new, with all tags attached.
Online Shop Returns Policy: Items are sent by recorded mail. Please view the Terms & Conditions list at the bottom of this page. Email or phone in to book in your return. You must cover return postage and adequately package items for transport. Items must be as-new with original tags attached.
PLEASE NOTE: Due to trying to reduce our impact on the planet we use recycled/reused packaging to send out online orders. It may not look fancy, but the main thing is your goods will be protected from damage!