Shop Terms & Conditions

By purchasing from our shop you are agreeing to our terms and conditions, listed below.

Return & Refund Policy

-Stock levels are subject to change at any time. In the event of an item being out of stock you will receive a full refund and be notified via email.

-Items must be returned in suitable, protective packaging,
-Non faulty returns must be sent back at the additional cost of the consumer.
-Refunds or exchanges are given to non-suitable items returned within 14 days of the purchase date, postage must be covered by the consumer.
-To qualify for a refund or exchange all original labels must be attached on the item and items returned clean and in their original as-new condition(some items do not have labels in which case we will recognise their original condition).
– Worn, marked or dirty items will be refused a refund or return.

-We will cover the postage cost on faulty goods once we agree to the fault.
-In the event of us being undecided as to whether an item is faulty, we will return the item to the supplier for testing. If they deem the item faulty we will replace the item and cover all return and replacement shipping costs. If the do not consider the item to be faulty we will return the item back to the consumer at the consumer’s expense.

Non returnable items

-All medicinal/holistic products and edible items (treats) are non-returnable.

Please send all returns to:

The Mutty Professor Ltd
122 West Street
Bristol
BS33LT

Please include your order/receipt number and a note clearly explaining the reason for return.

General Information

-The information on each product is a general guideline. We are not responsible for any inaccuracies. This includes the accuracies of the pictures provided. Please be assured that we endeavor to provide accurate and detailed descriptions where possible.
-Prices are subject to change at any given time without notice.
– We reserve the right to limit the qualities distributed to any one person on a case by case basis.
-We reserve the right to refuse sale to orders that we consider may be made on behalf of another dealer or for resale.

Liability

– We are not liable for any misuse of product purchased through our site resulting in harm or damage to an individual.

Privacy Policy

PRIVACY STATEMENT

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SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at themuttyprofessor@gmail.com or mailing us at: The Mutty Professor 122 West Street, Bristol, BST, BS33LT, United Kingdom

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

To keep track of cart data, WooCommerce makes use of 3 cookies:

  • woocommerce_cart_hash
  • woocommerce_items_in_cart
  • wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

SECTION 6 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at themuttyprofessor@gmail.com or by mail at The Mutty Professor
[122 West Street, Bristol, BST, BS33LT, United Kingdom]

Pet Care Terms & Conditions

Dog Walking

As a dog behaviour professional I have high standards and expectations of how dogs should be cared for by a third party and what group dog behaviour is appropriate.
The safety of all dogs, their enjoyment and well being is my utmost priority and as such the following terms and conditions have been put in place.

Walk Conditions

• We reserve the right to terminate a dog walk early in exceptional circumstances. This could be due to extreme weather conditions, a dog becoming ill or injured, a dog becoming distressed or distressing other dogs.
The safety of the dogs in our care are priority at all times and a walk will only be terminated before completion if absolutely necessary.
• On very hot days we may reduce our walk times by 5-10 minutes to reduce the risk of heat stroke for dogs, especially flat faced breeds. We assess each situation as it comes and how the dogs seem to be coping in the heat on that particular walk.
• Due to our chosen walk locations dogs may get wet, muddy or may encounter fox poo.
In the event of a dog rolling in faeces we will clean them off, but cannot guarantee them to be smell-free. We will report all poo-rolling and shut dogs away somewhere suitable on their return where applicable.
• Client must understand that we cannot guarantee the same walker each time. We tend to assign two walkers per dog, so sickness and holiday is covered. However, it may be required for a new walker to walk your dog without being formally introduced in the event of last minute booking or sudden change of schedule (due to sickness, car issues etc).
• All walkers are insured through our Public Liabilty Insurance with Pet Business Insurance.

Dog Health & Safety

• To help keep dogs under control we use food as positive reinforcement for good behaviour. Clients must disclose any issues surrounding food, whether that be allergies or aggressive behaviour.
• All dogs must have a collar or harness on with the name and number/address of the owner.
• All dogs must have received at least one full course of vaccinations.
• All dogs are teamed up with suitable walking companions, the time of each walk for group walks is dependent on which dogs are being walked that day. We aim to walk the dogs as close to the advertised duration as possible, however, walk times may vary. For instance, if one individual is lame on collection and seems to be struggling then that walk may be cut short by 5-10 minutes to ensure that individual is okay.
• By not informing us to keep a dog on lead on the form clients are agreeing for us to let them off lead.

Behaviour

• Clients are to disclose any behaviour problems with their dog. This includes fears, anxieties and aggression or reactivity.
• To help keep dogs under control we use food as positive reinforcement for good behaviour. Clients must disclose any issues surrounding food, whether that be allergies or aggressive behaviour.
• We reserve the right to refuse to walk certain dogs that are perceived to be dangerous or unpredictable.
• If a dog’s behaviour on their walks become increasingly challenging then a solo walk or home visit (depending on the intensity of the problem) may be offered. Training or behaviour therapy may also be suggested (at a discounted rate).
• We reserve the right to walk dogs on lead if their behaviour is not considered appropriate off lead.
• We reserve the right to suggest a minimum of one walk a week for dogs whose behavious is comprised when walked on an ad-hoc basis. This is so they become more familiar with us and the walking environment and as such become calmer, and in turn better behaved when on the walks. The owner is under no obligation to have the dog walked this often, but walks may then be refused on the grounds of the dog being unsuitable for the walks.

Risk of Injury

• We aim to keep groups of dogs away from other dogs where possible and work hard to ensure group compatibility. We strive to keep group excitement levels low and do not walk aggressive or over bearing dogs.
However, clients must be aware of the risk of dogs being walked in groups as we cannot 100% prevent injury being caused through play, the environment (brambles/sticks/stones) nor by a dogs getting into a conflict, either with a member of their group of a member of the publics dog.
• In the event of injury that does not require vet attention we will report to the client and where applicable apply canine first aid.

In the event of an emergency

• Customers are required to give an emergency contact number as well as the preferred veterinary practice the pet should be taken to if necessary. If you are away on holiday it is strongly recommended that you provide the phone number for someone who is easily contactable and who you trust to make a decision on your behalf. If you can not be contacted then a voicemail message will be left, a text message and email will also be sent.
• In an absolute emergency the pet will be taken to the nearest veterinary practice.
• In a non-emergency the pet will be taken to your specified vet.
• You must agree to pay all vets bills if the pet is injured or falls ill while in our care, unless we am directly responsible for injury or illness. Pet insurance is always recommended for peace of mind.
• In the event of a dog going missing clients will be notified and advised to come and help with a search should the dog be missing for longer than 30 minutes. (Thankfully this has never happened!). Members of the team will be able to come and help with the search as soon as convenient.

Visiting Times

• We reserve the right to visit or collect the pet within 60 minute window of the time specified. Working with animals means that unpredictable behavior can occasionally cause delays. This along with bad traffic can put us a little behind schedule, although please be assured that this happens very rarely.

Payment

• An invoice will be produced once the work has been completed.
• Payments must be made by bank transfer, cheque or cash.
• All payments must be received within 7 days of the invoice date.
• In the event of late payment, 10% of the invoice total will be added to the bill. A further 10% will be added every 7 days the invoice is overdue thereafter.

Cancellations

• If we arrive at a property after a booking being made and are no longer needed (For eg A client is home and has forgotton to cancel) then the full price will be charged for the walk or visit.
• If we arrive to collect an dog and they are sick or unwell we reserve the right to cancel their walk (giving them a chance to toilet) and we reserve the right to charge 50% of the standard walk fee.
• If we cannot gain access to a property due to faulty or difficult locks then a no-access fee of £7.00 will be charged. (We do not admit defeat easily!) Clients will be notified immediately.
• If a cancellation is made on the same day as the booking a £5.00 cancellation fee will be charged for dog walking and a £3.00 fee for home visits. The fee will be added to the following invoice.
• Puppy class cancellations may be subject to a £15.00 cancellation fee if an owner has enrolled on the course and cancels within 48 hours of the owner induction class. This is due to our limited number of places on the course and high demand for placements.

Social Media
On occasion we post pictures of dogs on facebook as viewers enjoy fawning over dogs. For home visits, we aim to minimise feature of clients’s homes in the background, with dogs taking up the majority of the image.
By signing up to our pet care you are automatically agreeing to having your dog featured online.
If you do not wish for your dog to be featured, please let us know in an email to themuttyprofessor@gmail.com so we can ensure to avoid this.

Please be aware we cannot control what other people say in response to pictures, although it tends to be strictly positive comments about the dogs and how gorgeous they look.

Workshops, Seminars, Behaviour and Training Services are subject to their own terms and conditions which will be emailed or posted during booking.